Satisfaction Survey

Your opinion is very important to us.
Please describe your experience in as much detail as you can!

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1. Do you feel you received all necessary information about your Manooi chandelier prior to buying it? Please rate your experience based on the rating scale below. *

1=Could have used more information 5=Received all necessary information

Specific remarks:

2. How do you feel about the collaboration between you and your Manooi sales representative? Please rate your experience below. *

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Politeness of sales representative	Politeness of sales representative 1	Politeness of sales representative 2	Politeness of sales representative 3	Politeness of sales representative 4	Politeness of sales representative 5
Representative's availability	Representative's availability 1	Representative's availability 2	Representative's availability 3	Representative's availability 4	Representative's availability 5
Reliability of returning calls	Reliability of returning calls 1	Reliability of returning calls 2	Reliability of returning calls 3	Reliability of returning calls 4	Reliability of returning calls 5
Representative's knowledge	Representative's knowledge 1	Representative's knowledge 2	Representative's knowledge 3	Representative's knowledge 4	Representative's knowledge 5
Responsiveness to enquiries	Responsiveness to enquiries 1	Responsiveness to enquiries 2	Responsiveness to enquiries 3	Responsiveness to enquiries 4	Responsiveness to enquiries 5
Willingness to help	Willingness to help 1	Willingness to help 2	Willingness to help 3	Willingness to help 4	Willingness to help 5
Post-sales service	Post-sales service 1	Post-sales service 2	Post-sales service 3	Post-sales service 4	Post-sales service 5

1=Expected more 5=Very satisfied

Specific remarks:

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Item #1 1	Item #1 2	Item #1 3	Item #1 4	Item #1 5

3. How do you rate the packaging of the product? Please rate your experience below. *

1=Expected more 5=Very satisfied

Specific remarks:

4. How clear and/or complete was the documentation provided with the equipment? *

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Description	Description 1	Description 2	Description 3	Description 4	Description 5
Installation guide	Installation guide 1	Installation guide 2	Installation guide 3	Installation guide 4	Installation guide 5
Drilling template	Drilling template 1	Drilling template 2	Drilling template 3	Drilling template 4	Drilling template 5

1=More information needed 5=Received all necessary information

Specific remarks:

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Item #1 1	Item #1 2	Item #1 3	Item #1 4	Item #1 5

5. Based on your experience with Manooi, how likely would you recommend Manooi to friends or others? Please rate below. *

1=Not likely 5=Fully recommend

Specific remarks:

Extra: Is there anything else you’d like to ask us or let us know?

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